This Master Services Agreement (“Agreement”) governs the use of the Quality Work App (“the Service”) provided by Quality Work (“Provider”) to the Customer (“Client”). By accessing or using the Service, the Client agrees to be bound by this Agreement.

1. Scope of Services

The Provider will deliver access to the Quality Work platform, including:

• Task assignment and workflow management
• Photo‑based work verification
• Offline data capture and secure syncing
• Administrative dashboards and reporting
• Technical support and platform updates

2. Term & Renewal

This Agreement begins on the Effective Date and remains in effect until terminated by either party. Unless otherwise stated, the Agreement renews automatically on an annual basis unless written notice of non‑renewal is provided at least thirty (30) days prior to the renewal date.

3. Customer Responsibilities

The Client agrees to:

• Provide accurate user and organizational information
• Manage user access, permissions, and account security
• Ensure contractors comply with organizational policies
• Maintain secure devices and network environments
• Use the Service only for lawful and authorized purposes

4. Provider Responsibilities

The Provider will:

• Maintain secure and reliable access to the Service
• Provide technical support within published response times
• Protect Client data using industry‑standard security measures
• Notify the Client of material changes to the Service
• Comply with applicable data protection laws

5. Fees & Payment

Fees for the Service are outlined in the applicable Order Form or subscription agreement. Payments are due according to the terms specified therein. Late payments may result in service suspension or additional charges.

6. Data Ownership & Rights

The Client retains full ownership of all data submitted to or generated through the Service, including photos, task records, and user information. The Provider acts solely as a data processor and will not access, modify, or share Client data except as required to operate the Service or as instructed by the Client.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information disclosed during the course of this Agreement. Confidential information may not be shared with third parties except as required by law or with written consent.

8. Security

The Provider will implement and maintain industry‑standard security controls, including:

• Encryption of data in transit
• Secure cloud infrastructure and redundancy
• Role‑based access controls
• Audit logging and monitoring
• Regular security reviews and updates

9. Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, consequential, or punitive damages. The Provider’s total liability under this Agreement shall not exceed the fees paid by the Client in the twelve (12) months preceding the claim.

10. Termination

Either party may terminate this Agreement for material breach if the breach is not cured within thirty (30) days of written notice. Upon termination, the Provider will return or delete Client data in accordance with the Data Retention Policy.

11. Governing Law

This Agreement is governed by the laws of the jurisdiction where the Client is headquartered, unless otherwise agreed in writing.